TotalObserver
Asset management and maintenance solution for the manufacturing and processing industry.
years of experience in industry
TotalObserver makes it easier for employees to manage maintenance, and enables making the right decisions to management based on real indicators and metrics.
managed assets
users daily
work orders daily
Key advantages
Tracking facility information
Once classified and organized, the asset registry enables clear insight into details of every machine, technical system or production facility. An easy access to all information, with the ability to track the complete maintenance history.
Increasing facility availability
The solution offers an efficient tool for registering failures and appliance of standardized procedures and best practices. The proactive approach of all employees in the maintenance process extends the lifespan of assets and equipment, and makes the production facility more reliable.
Reducing maintenance costs
The management has a clear insight into maintenance costs by analyzing information on the number of failures, downtime duration, number of spare parts used, actual human labor, the maintenance cost per machine or facility, etc. That way, management is able to make more reliable decisions and reduce maintenance costs.
The number 1 asset management software in Southeast Europe
Establish a work process, focus process participants, define and automate their activities, and optimize team size. TotalObserver is the No. 1 asset management software in Southeast Europe.
TOTALOBSERVER FUNCTIONALITIES
TotalObserver features make doing your business straightforward.
Assets and machine registry
Assets registry is the starting point for any operational work and gives us a clear insight into the complete list of assets we maintain. All the necessary information about facilities, machines, and equipment is located exactly where they are needed the most – at the property element itself. The assets are structured to fit the way the user handles the maintenance process.
Maintenance requests
The solution enables the creation of maintenance requests, with the aim of recording them, making them available to the relevant services, and also monitoring the work progress. These requests could be the basis for creating work orders or could be accomplished at the level of the request itself if there is no need to engage any resources.
Work Orders
By using work orders, the solution enables monitoring of the maintenance accomplishment and resources usage (spare parts, human labor, machine work duration). If needed, the work order could be enriched by adding attachments in the form of scanned documents, photos, manufacturer’s instructions, checklists, etc.
Regular Maintenance
There is an option to create work order templates for maintenance activities that are repeated over time. The rules according to which the system will automatically create work orders are defined in the calendar, as well as the list of participants in the process who need to receive an email notification that the work order has been created.
Personal Assignments
An excellent tool for managers, which enables tasks delegation to an individual or group, and also the monitoring of their accomplishment. Task activities are accompanied by system messages. Also, there is a possibility to leave comments in free form and to track the communication during the task progress.
Contracts
Contracts are the basis for engaging external companies and for monitoring the contractual obligations’ accomplishment. Through this program, it is possible to monitor all important information, deadlines, financial obligations, payments, and delivery of services and goods. TotalObserver will inform you about important events, in order not to forget something.
Electronic Documents
The solution enables easy and secure management of internal electronic documents. The program offers an interface for saving, storing, managing, and searching through internal files in an easy and secure way. It is possible to keep tracking of document versions and share them with team members, with full control over access rights.
Maintenance costs analysis
The solution enables maintenance costs tracking (spare parts, human labor, machine work duration). Maintenance costs could be classified by selected categories and analyzed by a predefined cost center (machine, production line, facility, factory).
Warehouse management
The solution for Warehouse operations supports the process of article management (spare parts, material, etc.). The movement of items is accompanied by pertinent warehouse documents.
Project management
The solution offers a tool for consolidating activities and documents during large-scale work conduction (overhaul, reconstruction, etc.). It is possible to assign the project manager and project associates, as well as the expected time of project completion.
Daily newsletter
A set of information customized for the user, with the aim to focus him on his daily duties. The user receives the daily newsletter every working day by e-mail, at the predefined time. This prevents oversight and forgetting activities for which the employee is responsible.
Access control
TotalObserver allows fine-tuning of access rights to certain processes and functionalities, directly or through user profiles. The user sees only those parts of the application that are made available to him by the solution administrator.
Downtime analysis
It is possible to create a database with standardized types of failures on the machine and to define a set of activities for fault clearance. Failures could be categorized. This is crucial for failure analysis and reduction of downtime per machine.
Reporting
Reports in TotalObserver provide a detailed analysis of operational and strategic business indicators. For people who perform operational work, the reports give a real-time picture of all events. They provide managers with a whole set of tools necessary for the strategic positioning of the company.
What do our users say about TotalObserver?
Sanja Gnjatović
Raiffeisen bank
During the integration of TotalObserver for Raiffeisen Bank, the entire asset registry was created in software. This effort enabled smooth planning and maintenance control, quality improvement, and better contact with service vendors. All the costs are now allocated to each branch, which makes the management of expenses an easy job.
Dijana Mutuc
JKP Stan
The young, intelligent and above all professional team of the company TotalObserver gave its maximum in the process of integration, and was at all times available to our employees.
Jagoš Ostojić
Airport City Belgrade
After more than 10 years of intensive use of TotalObserver, I can confirm that we have a solution that meets all our requirements and needs. We are delighted with the support team, which always reacts in a short time and very professionally.
Jovica Vojvodić
Confluence Property Management
Through the implementation of the software, it is definitely confirmed that we have acquired a quality, professional and reliable partner in TotalObserver doo.
Rabia Shihab
Plaza Centers
We are using TotalObserver for managing a shopping mall in Serbia, both for automation of invoicing and for facility management. It performs well in the environment of multi currency invoicing, like we have on this site. The overall support of company TotalObserver is quite satisfactory and I would gladly recommend them for cooperation in this type of work
Zoran Miškov
EPS Distribucija
We started using TotalObserver in 2011. The software implementation process helped us to clear the lists of assets and to do the re-engineering of the maintenance process. The software is used daily by 1000 employees. For them, the most important is the simplicity and availability of critical information.
Dušan Macura
JKP Novosadska toplana
As soon as we have realized the power and flexibility of TotalObserver, we created the register of the entire property that is under our control. All the processes are realized in TotalObserver, fully customized to our needs and needs of our users.
Thanks to automated notifications, all the upcoming activities are well prepared and done in the expected time. The reports which used to consume to much time to prepare are now available with a single click. We are much more efficient!
Dragan Vrsajković
JP EPS – „Panonske TE-TO“
I have been using TotalObserver software intensively since 2013. In my opinion, this is very easy to use, but very powerful and adaptable software. As the head of the Electrical Maintenance Service in EPS - "Pannonian TE-TO", TotalObserver enabled me to manage the maintenance of very complex systems in a very simple and systematic way. On the other hand, it saved me an incredible amount of time on daily "paperwork" and thus enabled me to deal with more important things.
Off-the-shelf versions for different industries will satisfy even the most demanding organizations.
However, if you need a connection with the legacy software or with some equipment, process customization, or some custom development; we are at your disposal!.
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