Service companies
For maintenance companies.
years of experience with service companies
Key Benefits
Billing automation
TotalObserver enables automation of rent collection, service charge and other revenues. Downloaded statements are processed automatically, which in turn enables real-time monitoring of payments and reminders of debtors. Employees get an efficient tool to work with, and owners get process transparency.
Cost management
The software enables budgeting and tracking of spending. Establishing a system of approving payments and monitoring spending increases the effectiveness of the use of assets and has a positive impact on business profitability.
Business at glance
Through a set of custom reports, the software enables real-time business monitoring. Occupancy report, rent-roll, Tenant list, Debts aging, etc. are just some of the reports available for business monitoring. All reports are generated in real time and present the clear picture of your business’ state.
The number 1 asset management software in Southeast Europe
Establish a work process, focus process participants, define and automate their activities, and optimize team size. TotalObserver is the No. 1 asset management software in Southeast Europe.
TOTALOBSERVER FUNCTIONALITIES
TotalObserver features make doing your business straightforward.
Contracts
Contracts are the basis for engaging external companies and for monitoring of the contractual obligations’ accomplishment. Through this program, it is possible to monitor all important information, deadlines, financial obligations, payments, and delivery of services and goods. TotalObserver will inform you about important events, in order not to forget something.
Invoicing
TotalObserver automates invoicing using the data stored in contracts. All the documents are easily accessible and traceable, can be sent to clients by email or printed in a batch.
Collection tracking and bank statement allocation
Automatic processing of bank statements enables easy and fast allocation of payments to debts and expenses. For each payment the date of payment and exchange rate used in allocation are tracked and all data can be viewed in reports in real time, which offers insight into debt state and structure.
Debt warnings
Based on the debts which have exceeded their deadlines, the software automatically generates debt reminders and warnings, which are further printed or sent to the tenants electronically. TotalObserver automates the warning process and helps shorten the collection period.
Asset inventory
Asset inventory is the central place where the topology of the objects is entered and maintained: floors, spaces, equipment, installations, etc. The quantity of area (square footage) from the asset inventory is used for invoicing and this is also the place where it is possible to follow the rental history.
Budget
Budget is the basis for income and cost planning. The software allows easy planning of revenue and expenditure side in the upcoming period, sorted by different categories. The system further automatically monitors the realization on the basis of issued invoices and entered costs and automatically calculates the deviation from the planned.
Maintenance management
Properly and regularly maintained asset has a longer lifespan and brings the higher income. TotalObserver puts on disposal a range of tools and strategies for entering assets within an object, organizing internal and external maintenance by creating a maintenance plan, receiving corrective requests, and distributing work orders.
Price list and indexation
Price list is a place where the dynamics of the price changes the years ahead can defined and the complete history price changes from the beginning of the contract is kept. The price list is associated to the index and based on it, the software further applies the percentage of the index, calculates and generates the appropriate debts.
Document management
Integrated document management is a place to leave scanned or generated documents, logically linked to contracts, projects, assets, equipment, etc. Finding the required document and sharing it with team members or tenants is quick and easy, with full privilege control.
Exchange rates
Multi-currency work involves contracts in one currency and documents and payments in another currency. Continuous conversion and equalization of values by different currencies are automated in TotalObserver: the software pulls the exchange rate of the selected bank and adjusts all amounts according to a predefined scheme.
Group printing and sending
Printing financial documents is a demanding job. In addition to the ability to deliver documents electronically, via email, TotalObserver also allows group processing (control and printing) of all documents in a fast and secure way. It saves information whether the document was printed or sent, which speeds up this job many times over, while reducing the space for error.
Notifications
Let nothing be forgotten! TotalObserver informs the user about significant events through various forms of notifications and thus focuses him on his activities. Whether it is a warranty expiration, payment deadline overdue or contract expiration, the software will remind you on time that some action is needed!
Reception for visitor tracking
TotalObserver enables the establishment of reception with information about tenants within the object and their employees. When a visitor arrives, his personal data is entered, a visitor’s card is issued to him, the host he is visiting is selected (the employee from the tenant’s company), and the visit time is tracked.
Cost tracking
Tracking the spending of financial resources is of great importance, because it has a direct impact on profitability. TotalObserver allows you to enter costs, approve their payments and track actual payments. Expenses are categorized, linked to assets, expense contracts or work orders, and allocated to budget items.
Reporting
Reports in TotalObserver provide a detailed analysis of operational and strategic business indicators. For operatives, the reports provide a real-time state of events in detail or in summary. They provide managers with a set of tools necessary for the decision-making and strategic positioning of the company.
What do our users say about TotalObserver?
Sanja Gnjatović
Raiffeisen bank
During the integration of TotalObserver for Raiffeisen Bank, the entire asset registry was created in software. This effort enabled smooth planning and maintenance control, quality improvement, and better contact with service vendors. All the costs are now allocated to each branch, which makes the management of expenses an easy job.
Dijana Mutuc
JKP Stan
The young, intelligent and above all professional team of the company TotalObserver gave its maximum in the process of integration, and was at all times available to our employees.
Jagoš Ostojić
Airport City Belgrade
After more than 10 years of intensive use of TotalObserver, I can confirm that we have a solution that meets all our requirements and needs. We are delighted with the support team, which always reacts in a short time and very professionally.
Jovica Vojvodić
Confluence Property Management
Through the implementation of the software, it is definitely confirmed that we have acquired a quality, professional and reliable partner in TotalObserver doo.
Rabia Shihab
Plaza Centers
We are using TotalObserver for managing a shopping mall in Serbia, both for automation of invoicing and for facility management. It performs well in the environment of multi currency invoicing, like we have on this site. The overall support of company TotalObserver is quite satisfactory and I would gladly recommend them for cooperation in this type of work
Zoran Miškov
EPS Distribucija
We started using TotalObserver in 2011. The software implementation process helped us to clear the lists of assets and to do the re-engineering of the maintenance process. The software is used daily by 1000 employees. For them, the most important is the simplicity and availability of critical information.
Dušan Macura
JKP Novosadska toplana
As soon as we have realized the power and flexibility of TotalObserver, we created the register of the entire property that is under our control. All the processes are realized in TotalObserver, fully customized to our needs and needs of our users.
Thanks to automated notifications, all the upcoming activities are well prepared and done in the expected time. The reports which used to consume to much time to prepare are now available with a single click. We are much more efficient!
Dragan Vrsajković
JP EPS – „Panonske TE-TO“
I have been using TotalObserver software intensively since 2013. In my opinion, this is very easy to use, but very powerful and adaptable software. As the head of the Electrical Maintenance Service in EPS - "Pannonian TE-TO", TotalObserver enabled me to manage the maintenance of very complex systems in a very simple and systematic way. On the other hand, it saved me an incredible amount of time on daily "paperwork" and thus enabled me to deal with more important things.
Off-the-shelf versions for different industries will satisfy even the most demanding organizations.
However, if you need a connection with the legacy software or with some equipment, process customization, or some custom development; we are at your disposal!.
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