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Raiffeisen Bank monitors costs by branches with the help of TotalObserver!

Raiffeisen Bank has significantly facilitated the planning and management of costs since with the software TotalObsever can locate each cost by branch and fixed asset. TotalObserver software enabled the recording of all fixed assets of the bank and monitoring of data on them.

Raiffeisen Bank JSC Belgrade is one of the leading banks in Serbia by all the most important criteria. It started its business in Serbia in 2001, as the first domestic bank in 100% foreign ownership. This bank operates within the Raiffeisen Bank International Group, one of the largest banking groups in Central and Eastern Europe. Raiffeisen Bank’s network covers 86 branches throughout Serbia, employs over 1,500 people, and the bank’s capital amounts to almost half a billion euros.

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Challenge

Raiffeisen Bank had difficulties with the records of a large number of branches, equipment and fixed assets at its disposal. Tracking data on where a fixed asset is located and who uses it, without software, was significantly more difficult to control.

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The Solution

With the help of the TotalObserver software, it is possible to record quality and efficient funds, monitor their condition and realize numerous issued requests for the bank’s assets. A register of facilities has been created, which contains assets by locations and the necessary attributes that are necessary in order to enter the assets that the bank owns and whose data it wants to monitor. Attributes on the asset enable precise monitoring and additional analyzes that are necessary for the operational and strategic management of the bank.

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Challenge

Systems with strictly defined procedures and the highest degree of protection and control that are present in banking systems have made it difficult to collect data to analyze the bank’s operations by employees.

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The Solution

By integrating the TotalObserver software, the complete assets of the bank are clearly defined and located, and the processes of organization and maintenance control are significantly facilitated. The quality of monitoring the asset management process has been improved and the possibility of work errors has been reduced. The records of the entire property with the necessary attributes in the property register enabled the up-to-dateness of the data and the availability of the necessary information. TotalObserver now enables employees to easily record asset data and track its use. Based on these data, it is possible to perform various analyzes and predictions.

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Challenge

Creating analyzes and predictions at Raiffeisen Bank was difficult due to the high dislocation of data. The creation of a plan for regular maintenance of the bank’s assets was impossible due to the lack of connection between the locations of the assets and fixed assets.

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The Solution

The software has enabled the location of costs for each branch and fixed asset, which significantly simplifies planning and cost management. This mode of operation could be implemented after a hierarchy of object registers had been previously created. TotalObserver provides the ability to create reports that are available in real time, which improves efficiency in the implementation of daily tasks. Today, employees receive daily newsletters by email, allowing users to focus on their activities. Managers have the necessary information to manage and make operational decisions. The notices that arrive to the employees remind them of the terms of regular maintenance of the property. Employees have an insight into the regular maintenance calendar, on the basis of which a maintenance plan for the bank’s assets can be made.

The Result

With the introduction of TotalObserver in Raiffeisen Bank, maintenance processes, formalized communication, a notification system and a daily newsletter have been brought under control, allowing users to focus on their activities. A set of reports generated by key indicators was made available to the management of Raiffeisen Bank, based on which the time for their creation was significantly reduced. Based on such analytics, it is possible to make quality business decisions. The bank’s management was particularly interested in monitoring costs by cost centers and locating the branches with the highest costs.

By integrating the TotalObserver application, the complete assets of the bank were clearly defined and located, the processes of organization and control of maintenance were significantly facilitated, the quality of implementation monitoring and contact with vendors were improved. Costs per branch and fixed asset are located, which greatly simplifies cost planning and management.

Reports are available in real time, which improves efficiency in the implementation of daily obligations.

Sanja Gnjatović

Raiffeisen Bank

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